Account & Data Deletion Request
SafeHands LLC ("SafeHands," "we," "us," or "our") respects your personal data. This page describes how to request deletion of your SafeHands account and associated data.
How to Delete Your Account
The fastest way to delete your account is directly within the SafeHands app:
Open the SafeHands app and sign in
Tap the menu icon and go to "Settings"
Tap "My Account"
Tap "Delete Account"
Confirm the deletion
Your account and all associated data will be permanently removed within 30 days.
Can't Access the App?
If you are unable to delete your account through the app, you can request deletion by email:
Send an email to [email protected]
Use the subject line Account Deletion Request
Include the email address associated with your SafeHands account
We will verify your identity and process your request within 30 days. You will receive a confirmation email once your account has been deleted.
What Data is Deleted?
When you request account deletion, we permanently delete:
Your account information (name, email, password)
All health profiles you created (medications, conditions, allergies, vitals, vaccinations, providers, contacts, dietary needs, oxygen support, assistive devices)
All notes, care updates, and care tasks you created
Care Circle invitations you sent or received
Your access to any Care Circles you joined
Authentication and session data
What May Be Retained?
The following limited data may be retained after account deletion:
Anonymized or aggregated usage data that cannot identify you, retained for service improvement
Information we are legally required to keep (such as records related to financial transactions or legal disputes)
Backup copies of your data, which are securely deleted within 30 days of your account deletion
Deleting Specific Data Without Deleting Your Account
You can also delete individual items at any time within the app without deleting your entire account:
Delete individual medications, conditions, allergies, vitals, notes, or appointments from their respective sections
Delete entire profiles you created
Remove members from your Care Circle
Leave a Care Circle you were invited to
Revoke any active SafeLink shares
Questions?
If you have questions about account deletion or our data practices, please contact us at [email protected]For more information about how we collect, use, and protect your data see our Privacy Policy.